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| Technical Needs |
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| Q: What hardware/software requirements do I need to use surgicaltools.com? |
A: surgicaltools.com can be accessed by both Windows-based and Mac-based computers that run either Netscape or Microsoft's Internet Explorer version 3.0 and higher.
In addition, you will need a connection to the Internet with at least a 28.8 modem
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| Navigation |
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| Q: How do I navigate at surgicaltools.com? |
A: At the top of each page there is a navigation bar with tabs for each category within the site. Click on the desired tab to display all the relevant sub-categories.
For navagation of product offerings, use our SEARCH function to enter either a keyword description, or the manufacturers catalog number, to go directly to the item you wish to buy. Be sure to check spelling for accuracy, and try both singular and plural descriptions in your keyword search to obtain desired results. Shop by SPECIALTY to see complete listings of product groups, and to compare pricing, features, and specifications of like products. Simply click on your specialty of interest under the SPECIALTY heading to access the product directory for that specialty.
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| Account Set Up |
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| Q: What information will I need to register/set-up an account with surgicaltools.com? |
A: Registering with surgicaltools.com is easy. Either click on our "Sign-In" button on the top navigation bar, or continue a purchase through check-out and you'll be prompted for your information. Our registration process requires filling out basic information such as shipping and billing addresses.
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| Q: How long does it take to set-up an account at surgicaltools.com? |
A: The instant you register, you'll have an account at surgicaltools.com
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| Q: Can I set-up multiple accounts/users at the same organization? |
A: At this time, surgicaltools.com requires a separate user name and password for each account/user. You may share your user name and password with others in your business at your discretion. It is important to keep this information secure as others could use it to order from surgicaltools.com. We recommend disabling the saved password feature on your preferred browser.
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| The Purchasing Process |
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| Q: How do I purchase surgical instruments? |
A: To find and purchase products use our SEARCH function to enter either a keyword description, or the manufacturers catalog number, to go directly to the item you wish to buy. Be sure to check spelling for accuracy, and try both singular and plural descriptions in your keyword search to obtain desired results. Shop by SPECIALTY to see complete listings of product groups, and to compare pricing, features, and specifications of like products. Simply click on your specialty of interest under the SPECIALTY heading to access the product directory for that specialty.
As you identify the items you would like to purchase, click on the "Add to Cart" button to add to the Shopping Cart. Further intuitive prompts will take you through the remainder of the order process. If you make any mistakes in the course of placing an order, please know they may be easily edited, or corrected, at each step prior to finalizing the order.
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| Q: What is the minimum dollar amount I can order from surgicaltools.com? |
A: There is no minimum dollar amount you have to order at surgicaltools.com. We appreciate every opportunity to service the needs of our customers.
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| Q: Is ordering from surgicaltools.com safe? |
A: Our secure server software (SSL) uses the latest in advanced encryption technology and is among the best software available today for secure commerce transactions. It safeguards ALL of your personal information, including passwords, credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
In addition, surgicaltools.com is verified as a secure E-commerce website by VeriSign, the industry standard in online security compliance.
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| Q: Can people outside of the United States order from surgicaltools.com? |
A: Yes. surgicaltools.com ships worldwide on a daily basis. Like any other well managed E-commerce business today, we will require bank verification of your credit card information, or a successful wire transfer of funds to our account, prior to shipment outside of the United States. Instruments may also be purchased from us at various specialty trade shows throughout the course of the year.
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| Q: How do I submit my order? |
A: Begin by clicking the CHECK OUT button once all items you wish to purchase are in your Shopping Cart. At this time you will be required to Proceed as Unregistered, Create an Account, or Proceed as Registered . Either is quick, easy, and intuitive to do. Make any necessary changes to your order, shipping address, billing address, payment method, etc... as you follow the prompts through the short checkout process. Once all changes have been made, you will click the SUBMIT ORDER button to send your order to surgicaltools.com.
Immediately upon a successful completion of your order, you will receive an Order Confirmation Number online, with a detailed invoice being sent to your email address within seconds. If either of these events fails to occur, please contact Customer Service at 1.800.774.2040 so we may verbally confirm receipt of your order.
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| My Account |
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| Q: How do I review my purchasing history? |
A: To review your purchasing history, click on "My Account" and view "Past Orders" by date of order, from most recent to oldest.
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| Q: What do I do if I forgot my password? |
A: If you have forgotten your password, click here.
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| Returned Goods Policy |
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| Q: What is surgicaltools.com's return policy? |
A: Any product return must be pre-approved by Surgical Tools, Inc.. The packing slip and the shipping carton must be clearly marked with a return goods authorization (RGA) number issued by Surgical Tools, Inc. or the package will be refused. Please refer to the original order number and the date of the order when requesting a return. Sterile products must be in unbroken packs with seals intact. All other products must be returned in the original packaging. Items with a cost of less than twenty dollars are not eligible for return. For returns based on a Surgical Tools, Inc. error, shipping charges will be fully absorbed by Surgical Tools, Inc. and there will be no restocking fee. All other returns will be subject to a 20% restocking charge. No items will be accepted for return thirty days after the original invoice date.
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| Warranty Information |
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| Q: What warranty do surgicaltools.com products carry? |
A: All Medicon German manufactured surgical instruments are warranted for ten years against defects in materials and workmanship. All BOB and Surgical Tools German manufactured surgical instruments are warranted for seven years against defects in materials and workmanship. All new German manufactured endoscopes are warranted for one year against defects in materials and workmanship. All other products come with the manufacturer's warranty, unless Surgical Tools, Inc. has offered an extended warranty in writing. Any item found to be defective will be repaired or replaced at the discretion of Surgical Tools, Inc. and shipped to the customer free of charge. Any product return must be pre-approved by Surgical Tools, Inc., who will then supply a return goods authorization number (RGA) and shipping instructions.
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Our Customer Relations Specialists are available to help you weekdays from 9 a.m. to 5 p.m. EST.
e-mail: customerrelations@surgicaltools.com
Phone: 800.774.2040
Fax: 540.587.7197
Cart & Checkout
My Account