Account Set Up

Can an organization have more than one account/user?

The system requires each account to maintain a unique username and password. However, at your discretion, you are permitted to share your account information with others who are authorized to make purchases for your organization.

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On average, how long does it take to set-up an account?

The complete registration process should only require a few minutes of your time.

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What information is required for account set-up?

In order to register an account at surgicaltools.com, you will need to provide general information such as business name, billing address, shipping address, payment type, and other similar information. You can register via the link at the top of the website or you can postpone the registration process until you are ready to checkout.

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My Account

How do I recover a forgotten password?

If you have forgotten your password, please click here to retrieve or reset it.

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How/where can I access my account’s purchase history?

If you would like to access a history of your purchases, click on the “Past Orders” option under “My Account”. This option lists your purchases in date order, showing the most recent first.

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Navigation

How do I navigate the website?

To search our website for specific products, use the “Search” function to find what you are looking for via keywords, description, or the manufacturer’s catalog number. If you experience difficulties via a keyword or description search, try both singular and plural options and check for spelling errors. To see complete listings of product groups by price, feature, and specification comparisons of similar products, click on the specialty you would like to view under the “SPECIALTY” heading. We will provide you with access to a directory of all products included under that specialty.

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Returned Goods Policy

What is the return policy on items purchased via surgicaltools.com?

Returns of any product or item must be pre-approved by the company. For approved returns, the RGA (return goods authorization) number, provided by Surgical Tools, Inc., must be clearly indicated on both the packing slip and the physical return packaging. When contacting us for a pre-approval, make sure to provide the original order number and order date.Upon return receipt, original packaging must accompany all returned products. Product packaging must be completely intact and sealed for sterile product return acceptance. Items costing less than $40.00 are not eligible for return.Purchased items are eligible for return up until 30 days from the original invoice date. Returns are subject to a 25% restocking fee. If a return is necessary due to an error made by Surgical Tools, Inc., the shipping charges will be paid in full by Surgical Tools, with no restocking fee. If you require a return after the 30 day period, please refer to the warranty information listed above or on your product packaging.

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Technical Needs

Am I required to have special hardware/software in order to place an order via surgicaltools.com?

No, any computer/tablet with a modern browser and internet access can access surgicaltools.com.

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The Purchasing Process

Can I order from surgicaltools.com if I am located outside of the United States?

surgicaltools.com offers worldwide shipping and regularly receives international orders. Before using an international account however, you will be required to confirm bank/credit card information or you may be required to wire transfer the appropriate funds prior to shipping. For convenience in making purchases while outside of the U.S., you can also visit our vendor booth at an array of international trade shows.

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How do I place/submit my order?

When you have finished shopping click on the “Shopping Cart” function in order to proceed. You will have the option to review your order and “Continue Shopping” or “Continue to Checkout”. If you continue to checkout you will be required to sign in or create an account if you have not already done so. When the above has been completed, click “Submit” to complete your purchase transaction.After your order is submitted, you will immediately receive an email notification with your order confirmation information. If you do not receive a confirmation notice, please check your email’s spam folder, or contact a Customer Service Representative at 800.774.2040 to confirm that your order has been properly received, or to correct any issues that may have occurred.

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How do I start shopping on surgicaltools.com?

Feel free to browse our site for items that you need now or may require for future use. For items that you wish to purchase, click the “Buy Now” button to the right of the item name to add the chosen item to your Shopping Cart.

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Is ordering from surgicaltools.com safe?

Surgicaltools.com uses Secure Sockets Layer software (SSL) in order to encrypt all of your information. We use the most up to date version of this software in order to ensure that all information, including private identifying information, is safe as it travels online. We never share or sell your personal information.

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Is there a minimum or maximum order requirement?

We currently have a $100.00 USD minimum order requirement for our customers.

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Warranty Information

Do you provide a warranty on products purchased via surgicaltools.com?

The quick answer is yes, all products we offer come with full manufacturers' warranties. Here is a quick look at a few manufacturer warranties for products purchased on our website:Medicon and Integra Miltex: Lifetime warranty for workmanship and material defects. BOB and Surgical Tools: Seven years for workmanship and material defects. Surgical Tools German manufactured Endoscopes: One year for workmanship and material defects. All others: Full manufacturers' warranty, unless there is an extended warranty in writing from Surgical Tools, Inc.

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Our Customer Relations Specialists are available to help you weekdays from 9 a.m. to 5 p.m. EST.
e-mail: customerrelations@surgicaltools.com
Phone: 800.774.2040
Fax: 540.587.7197

Surgical Tools, Inc. / surgicaltools.com

1106 Monroe Street
Bedford, VA 24523